At Telcox Inc, we strive to provide high-quality services and customer satisfaction. However, if you are not satisfied with your purchase, our Refund Policy outlines the terms and conditions for requesting a refund.
1. Eligibility for Refunds
You may be eligible for a refund under the following conditions:
- If the service or product you purchased is not delivered as promised.
- If you experience technical issues that prevent proper usage of the service and we are unable to resolve them.
- If you were charged incorrectly due to a billing error.
2. Non-Refundable Services
Certain products and services are non-refundable, including:
- Subscription fees after the free trial period.
- Customized or personalized services that have been delivered.
3. Requesting a Refund
To request a refund, follow these steps:
- Contact Support: Email us at sales@telcoxinc.com within 1 days of purchase.
- Provide Details: Include your order ID, payment receipt, and a detailed reason for the refund request.
- Processing Time: Refund requests will be reviewed within 2 business days, and eligible refunds will be processed within 2 days to your original payment method.
4. Late or Missing Refunds
If you haven’t received your refund within the specified time frame:
- Check your bank account.
- Contact your bank or payment provider, as processing times may vary.
- If the issue persists, contact us at sales@telcoxinc.com.
5. Changes to This Policy
We reserve the right to update this Refund Policy at any time. Any changes will be communicated via our website or email notifications.
6. Contact Us
If you have any questions regarding our Refund Policy, reach out to us at:
📧 Email: sales@telcoxinc.com
🌍 Website: https://telcoxinc.com/